Delivery Manager

Responsibilities

Key KPI components for the Delivery Manager:

• Project Completion.
• Stakeholder Satisfaction.
• Team Performance.
• Program Management.

Consequently, the Delivery Manager responsibilities consist of 4 following parts:

Project management responsibilities:

• Projects are completed with no delays or reasonable delays are agreed and confirmed in advance with the stakeholders.

• PMO guidelines are strictly followed:

  • Necessary project documentation is in place and up to date (project brief, weekly detailed project plan, requirements, etc.).
  • All project-related JIRA tasks are in place and up to date — initiatives, epics, bugs.
  • Weekly reporting is done.
  • Necessary project ceremonies and communications are conducted: project kick-off, weekly project sync and demos, project sign-off, handover to operations and closure.
  • Escalations, if needed, are done timely and in a proper way.
  • Use recommended tools: Slack channel, Confluence, Jira, Gmail.

• Control project scope, timeline, resources, risks.

• Control your loading and proactively provide clear and justifiable information on your loading, assignments.
• Plans, and capacity to your manager — ask to load more or unload or keep the loading as is.
• Contribute to the corporate improvement/transformation projects when required (tools, processes, reporting, etc.).

In addition, we expect our PMO team members (mainly for senior-level people) to be proactive in suggesting any type of project/process/organizational improvement they can identify themselves.

Stakeholder satisfaction responsibilities:

• Clearly understand who are your stakeholders for every project and have a list of them.
• Regularly inform the stakeholders through public communication channels (Slack, Gmail).
• About the project progress, project risks, any significant project changes.
• Facilitate decision-making.
• Manage stakeholder expectations and gather stakeholder feedback.

Team management responsibilities:

Performance of a manager is almost entirely a performance of his team, while any manager is supposed to be ready to run his own projects and initiatives (see the Project Management Responsibilities part).

• Control that the team members execute their project management and stakeholder satisfaction responsibilities well.
• Manager should know in details and control the capacity, assignments, loading, and plans of subordinates and make sure that the team resources are utilized in an optimal way.
• Provide regular specific feedback to team members and support team members' growth.
• Establish knowledge sharing in the team.

Program management responsibilities:

• Lead dev team resource planning for your stream.
• Handle scope changes for the stream.
• Provide reporting for the stream progress.
• Support Head of Delivery in Quarter Planning.
• Be first escalation points for the project issues in the stream.

Any other ad-hoc tasks/projects may appear on top of the above.

Requirements

Skills:

An ideal candidate for the PMO Team should have a combination of the following skills:

• Project control and execution.
• Change and stakeholder management.
• Clear communication appropriate for audience level.
• Conducting effective meetings.
• Design business processes.
• Decision-making.

Behavior:

We develop the following behavior characteristics in ourselves, and we would like to see the same in our newcomers:

• Be transparent, positive, open, friendly, and ready to help.
• Good sense of ownership, be proactive.
• Be quick and reliable.
• Maintain high quality of work results.
• Tolerance to changes.

Language:

• Advanced written and spoken English is required.

Experience:

• Working experience in team management/project management/operational excellence or related to those areas, ideally in the software development/technology/data-related industries.

We offer excellent benefits, including but not limited to

• Learning and development opportunities and interesting, challenging tasks.
• Official employment in accordance with the laws of Cyprus and the EU, registration of family members.
• Relocation package (tickets, staying in a hotel for 2 weeks).
• Company fitness corner in the office for employees.
• Opportunity to develop language skills and partial compensation for the cost of language classes.
• Birthday celebration present.
• Time for proper rest and 24 working days of annual vacation.
• Breakfasts and lunches in the office (partially paid by the company).

Join BrainRocket and rock with us!